Return Policy

At Dealbest we pride ourselves in delivering maximum satisfaction to our customers, so returning faulty or incorrectly supplied products never comes at a cost.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Free Returns:

Our free returns policy is in addition to your rights under the Australian Consumer Law. We will provide you with a pre-paid return shipping label for any products that are arrive damaged, are faulty or not as described or if you have received an incorrect item given that you submit a return request via our contact page within 48 hours of receipt of the product (for products that arrive damaged or are not as described) and within a reasonable time for products that are faulty and you provide us with photos or videos of the product and that the photos or videos demonstrate that the issue or fault with the product.

How to return:

To submit a return request for your Dealbest order, please:

1. Get in touch with us via our contact page, select the appropriate option to submit a request and provide details of the faulty item. Please include as much information as possible so that we can assist you as quickly as possible. We require the information on the contact us page form to locate your order and ensure we are communicating with the right person.

2. Please upload at least 2 clear photos of the product (showing the entire product) and/or a short video demonstrating the issue, damage or fault with your product as well as a clear photo of the shipping label. Ensure that the photos or videos clearly show the problem or the fault with the product. If you are unable to do so or require any assistance, you can email us directly at info@dealbest.com.au.

3. We will get back to you within 3 days with further information on how to remedy the situation.

After an item is returned:

• All products will be inspected and processed within 3 days from the date the faulty product is received prior to warranting a refund or credit.

• Once your returned product is received and inspected and your request is approved, we will send you an email to notify you that we have processed your request for refund and a credit will automatically be applied to your original method of payment. Depending on your bank, it can take up to 7 business days for the funds to appear in your account.

Additional information:

• Some couriers may leave parcels in a safe place or leave a card for you to collect your parcel from your local post office or other nearby courier locations. We recommend you closely monitor the tracking updates to stay up to date with the latest tracking updates.

• It is important that you provide our team at Dealbest with as much information as possible (including photos and/or videos) to ensure your product fault can be diagnosed promptly, and so that we can resolve your issue. Please note failure to provide any reasonably requested information or evidence to us to confirm the order details or product related issues or faults may result in your claim being denied.

• Dealbest makes every effort to provide accurate images of each product's colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors as colours and textured finishes often vary between manufacturers. If you are unsure about the quality, features or functionality of a product or if you assume that a product has features or functionality that may not have been covered as part of the product description it is important to contact us for clarification prior to purchasing the item.

• Where products are incomplete, missing parts or if you believe that an item or items are missing from your order or if you believe that you received a wrong item or that the products are not as described or if the products are damaged upon delivery; please send us at least 2 clear photos of each item as well as a photo of the shipping label. Photographic evidence should be submitted to us within a reasonable time from the delivery date with an explanation of the issue or fault. Failure to do so may result in your claim being denied.

• Where products are faulty (both minor or major), please send us at least 2 clear photos of each item. Photographic evidence should be submitted to us within a reasonable time of receipt of the product along with clear explanation of the issue or fault. Failure to do so may result in your claim being denied.

• Damage to the package itself during transit is not covered by our policy, conditions or warranties unless the damage affects the enclosed product. 

• Item to be returned must include all original accessories, parts and manuals.

• Faulty items do not have to be returned in their original packaging but should be packaged appropriately to avoid damage during the return shipping process.

• Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. The repair of your goods may result in the loss of any user-generated data (if applicable). Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. Please ensure that you have made a copy of any data saved on your goods.

• Please note that we may issue a refund (once discussed with you and agreed) without requiring you to return a product. Please do not send the item or items back to us without contacting us first and discussing the issue. We may not be responsible or held liable for the products (or any associated costs including shipping costs) that are sent to us without any prior notification and/or communication.

Please note we may not accept returns or provide a refund:

• The item has been damaged after being delivered to you for reasons not related to its state or condition at the time of supply to you.
• The period of time since supply and circumstances are such that we are permitted by the Law to decline to provide a refund.
• We determine that the fault or damages are caused due to negligence, abuse or misuse on your behalf or if abnormal use by the you (consumer) causes a good to be damaged, and therefore less durable, then the good will not fail to be of acceptable quality if the reason for its failure is that abnormal use.
• If you fail to return the product to us within a reasonable time from the date your return request is approved by us.
• If you were aware of or were made aware of the faults before you bought the product.
• If you used the product for a long time and the problem is as a result of usual wear and tear.
• If you asked for a service to be done in a certain way against our advice or were unclear about what you wanted.
• Due to events that was beyond our control.
• If the product has been thrown away, destroyed, lost or damaged through no fault of ours, after it was delivered to you.
• If we do not receive your returned items therefore cannot confirm the fault.

Cancelling your Dealbest order

We may be able to assist you with changing or cancelling you orders before they are dispatched. Please contact us as soon as possible via our Contact page and we will do our best to assist.

Disputes:

• If you disagree with a decision we have made regarding your return/refund request; you can ask us to review the decision by replying to the latest correspondence you received from us or by submitting a request via our contact page within a reasonable time, let us know why you disagree with the decision, and provide additional information or supporting documents (if required).

If you have any questions or concerns, please contact us via our contact page.